For players aged 21 and over

ace 44 Responsible Gambling

Enjoy entertainment within your limits. ace 44 believes that safe and responsible gambling gives the best experience over the long term.

Safe environment Set your own limits Support is always available

Why gambling should be done responsibly

Online casino or sports betting is primarily a form of entertainment. Ensuring that every player's experience at ace 44 remains enjoyable and safe is one of our core responsibilities. Gambling should never be treated as a source of income; it is for entertainment only and should always be enjoyed within a budget you can afford.

We recognise that for some people gambling can become a problem. That is why ace 44 follows a set of specific tools and policies to help players stay in control. Our Terms and Conditions contain full details of these policies, and they apply to every player.

ace 44 believes that an informed player can make the best decisions for themselves — when they have the right information and the necessary tools. On this page we have put together that information and those tools.

21+

For players aged 21 and over only

Users must be at least 21 years old to open an account, make a deposit, or take part in any casino or betting activity at ace 44. Age verification is an essential part of our security process.

Tools for setting your own limits

Deposit Limit

Decide for yourself how much you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately; requests to raise it are subject to a waiting period.

Loss Limit

Set a cap in advance on how much you can lose over a given period. Once the limit is reached, no further bets can be placed.

Session Time Limit

Set how long you will play in a single session. A notification will appear before the session ends so you can stay in control.

Cooling-Off Break

If you want a short break, set a cooling-off period of 24 hours to 30 days. During this time no bets can be placed on the account.

Self-Exclusion

If you want to close your account for an extended period or permanently, choose self-exclusion. Once active, it cannot be cancelled before the set period ends.

Reality Check

At set intervals you will be reminded how long you have been playing and how much you have won or lost in the session.

How do I activate self-exclusion?

To activate any limit or self-exclusion, contact ace 44's 24/7 live chat support or send an email to the support team. Our team is ready to help in both Bengali and English. These requests are handled with complete confidentiality in accordance with our Privacy Policy.

Warning signs of problem gambling

The signs below may indicate that gambling is moving beyond entertainment and becoming a problem. Assess yourself honestly.

Spending beyond your budget

A tendency to bet with money set aside for essential expenses, or to borrow money to gamble.

Chasing losses

Repeatedly placing larger bets to recover losses, which usually leads to even greater losses.

Impact on mood and relationships

Growing distance from family or friends because of gambling, or feeling anxious or irritable when unable to play.

Gambling in secret

A tendency to hide the amount of time or money spent on gambling from the people closest to you.

Loss of control

Wanting to stop but being unable to, or repeatedly breaking the time and money limits you set for yourself.

Constant thoughts about gambling

Continuously thinking about the next bet even during work, study, or everyday life.

ace 44's commitments

ace 44 is not only a betting platform — it is also a commitment to building a responsible environment. We place every player's wellbeing above commercial interests. Our specific commitments are listed below.

Users under 21 are not permitted to open an account; the age verification process is followed strictly.
No advertising presents gambling as a way to earn income.
Deposit limits, cooling-off periods and self-exclusion are always available free of charge.
When signs of problematic behaviour appear, our support team reaches out proactively.
Promotional messages and bonus offers are not sent to accounts under self-exclusion.
Support is available in Bengali and English 24 hours a day, seven days a week.

Where to get help

If you are experiencing any difficulty with gambling, you are not alone. Help is available through the channels below.

ace 44 Live Chat

Contact our 24/7 live chat support. Speak in Bengali, request a limit, or ask to have your account closed — the team will help you right away.

Email Support

If you prefer not to speak directly, write to the support email address. Describe your situation in detail — we will respond with full confidentiality.

Family and trusted people

Let someone close to you know what is happening. Talking to a family member or a trusted friend often makes it much easier to find a way through the problem.

Professional advice

Speak to a mental health professional or an addiction counsellor. There are a number of organisations in Bangladesh that provide mental health services — your doctor or local health centre can help you reach them.

Support groups

Connect with others who are dealing with the same issue. Sharing personal experiences can make the path to recovery considerably easier.

A few tips for safe gambling

Before you start playing, set a clear budget for yourself — and stop when that amount is gone. Deciding to try again the next day to recover losses almost always makes things worse.

If you have any questions about a bonus or promotion at ace 44, check our FAQ section — it covers common questions on bonus terms, wagering requirements and limits.

Remember: ace 44 is a form of entertainment. Expecting regular long-term profit from casino or sports betting is not realistic. Every bet is independent and the outcome is entirely uncertain.

If you notice signs of problem gambling in yourself or someone you know, take action straight away. The ace 44 support team is available 24 hours a day; contact them via live chat or email and you will receive help without judgement.

Responsible Gambling FAQ

Contact ace 44's live chat support or send an email to the support team with your account name and the limit amount you prefer. Reducing a limit takes effect immediately; requests to increase a limit take some time to process, which is in place to protect players.

No, self-exclusion does not delete your account — it is locked for a set period or permanently. You cannot log in or place bets until the period ends. For permanent self-exclusion, a longer verification process is required before the account can be reopened.

A cooling-off period is a short-term break, typically from 24 hours to 30 days. Self-exclusion is for a longer duration — from several months up to permanently. If you feel gambling is becoming a problem for you, self-exclusion offers stronger protection.

Limit and self-exclusion requests normally need to come from the account holder, as this concerns personal account security. However, if a family member believes someone is in difficulty, they can contact ace 44 support; our team will advise on the right steps based on the situation.

Any balance in your account can be withdrawn before self-exclusion is activated. The minimum withdrawal amount is ৳1,000 and processing is usually completed within 5–30 minutes. Contact the support team for more details.

Yes. You must be at least 21 years old to open an account at ace 44. Age is verified at registration and at the time of the first withdrawal. If there are children or teenagers in your household, we recommend using parental controls on your devices to prevent them from accessing online gambling sites.