ace 44 Privacy Policy

Welcome to the ace 44 platform. This Privacy Policy ("Policy") sets out ace 44's position and responsibilities regarding the collection, processing, and protection of personal information of users of the ace 44 website and its applications.

This Policy applies to all activities on the platform, including ace 44 account registration, deposits, betting, gaming, and use of customer support. By opening an account with ace 44, you agree to the terms described in this Policy.

As a responsible platform, ace 44 treats your privacy as its highest priority. To learn the full terms of use of our services, please read our Terms and Conditions, which contain the complete rules for using the platform.

ace 44 collects two types of information — information provided directly by the user, and technical information collected automatically.

2.1 Directly Provided Information

ace 44 collects the following information that you provide during account registration and management:

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Current address
• Payment method details (such as bKash, Nagad, Rocket, Upay mobile numbers or bank account information)
• Information provided when contacting customer support

2.2 Automatically Collected Information

The following information may be collected automatically while you use the ace 44 platform:

• IP address and device type
• Browser information and operating system
• Session logs and activity history on the platform
• Betting and gaming activity records
• Transaction history and amounts
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, ace 44 may sometimes verify additional information through trusted third-party service providers. Information collected in such cases remains protected under the same Policy.

ace 44 uses collected information only for specific and lawful purposes. Any misuse or unnecessary use of data is against ace 44's policy.

3.1 Account Management and Service Delivery

• Creating, verifying, and securing account login
• Processing deposits, withdrawals, and transactions
• Properly providing bonuses, promotions, and VIP benefits
• Storing betting and gaming results

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting and preventing money laundering and fraud
• Identifying multiple accounts or prohibited activity
• Maintaining platform security and stability

3.3 Customer Support and Communication

• Resolving customer issues via live chat or email
• Sending important account-related notifications
• Informing about new promotions or updates (with consent)

3.4 Responsible Gaming Support

ace 44 may monitor user activity to identify potentially problematic gaming behaviour and provide support where needed. Learn more in our Responsible Gaming guidelines.

ace 44 takes both technical and organisational measures to ensure the security of your information.

4.1 Encryption and Technical Security

SSL (Secure Sockets Layer) encryption technology is used during data transfer on the ace 44 platform. Sensitive information stored in the database, particularly passwords and payment details, is protected through industry-standard encryption.

4.2 Data Retention Period

ace 44 retains information for as long as necessary to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, financial transaction records are kept for a defined period in accordance with regulatory requirements.

4.3 Access Control

Only authorised ace 44 staff who have a direct need are granted access to users' personal information. All staff are bound by confidentiality agreements covering data protection.

ace 44 does not sell, rent, or transfer user information to third parties commercially or without consent. However, information may be shared in the following specific circumstances:

5.1 Service Support Partners

Payment processors (bKash, Nagad, Rocket, Upay, and banking services), identity verification agencies, game software providers, and technology infrastructure providers are contracted with ace 44. These partners receive only the information necessary to complete specific services and may not use it for their own purposes.

5.2 Legal Requirements

In response to a court order, legal investigation, or valid request from a regulatory authority, ace 44 may disclose relevant information to the authorities.

5.3 Business Changes

If there is any change in the ownership or operations of ace 44, user information may be transferred to the relevant successor entity, but the terms of this Policy will continue to apply.

The ace 44 platform uses cookies and similar technologies to improve user experience and monitor platform performance.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login state and core platform functionality.
• Performance Cookies: Analyse usage patterns across different sections of the platform to help improve services.
• Preference Cookies: Store language, theme, and other personalised settings.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Control

You can control or decline most cookies by changing your browser settings. However, disabling essential cookies may cause some core features of ace 44 to not work properly.

ace 44 users have the following rights regarding their personal information:

7.1 Right to Access Information

You may request to view your personal information stored with ace 44 at any time. This request is generally fulfilled within 30 working days.

7.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you may request a correction. Some changes may require identity verification.

7.3 Right to Delete Information

You may request the deletion of information beyond what is required by legal obligations. Please note that financial transaction records must be retained for a defined period for legal reasons.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from ace 44, use the "Unsubscribe" option in any notification or contact customer support. This will not affect necessary account-related messages.

All ace 44 services are for individuals aged 21 or above only. ace 44 does not knowingly collect personal information from any minor.

An age verification process is followed at registration. If ace 44 becomes aware that information from a minor has been collected, that account will be immediately closed and the relevant information deleted.

If you suspect that a minor in your household is accessing ace 44, please notify customer support immediately.

Financial transactions on ace 44 are handled with special care. bKash, Nagad, Rocket, Upay, and bank transfer are used for deposits and withdrawals.

9.1 Payment Data Protection Methods

• Direct encrypted connections are used with payment service providers
• Full card numbers or bank PINs are not stored on ace 44's servers
• Each transaction is secured through tokenisation and encryption
• Automatic alerts are active for suspicious transactions

9.2 Transaction Records

ace 44 properly maintains records of all financial transactions. These records are used for dispute resolution, fraud prevention, and meeting legal requirements.

ace 44 reserves the right to amend or update this Privacy Policy as needed. Users will be notified of any significant changes via email or a notification on the platform.

Continued use of ace 44 services after a change constitutes acceptance of the revised Policy. It is therefore recommended to read the latest version of the Policy regularly.

If only the date of the Policy changes without any significant change in substance, a separate notification may not be sent. However, ace 44 will always endeavour to give adequate notice before any major changes.

If you have any questions, comments, or requests regarding this Privacy Policy or your information, please contact ace 44 customer support:

• Live Chat: 24/7 live chat support — available in both Bengali and English
• Email: [email protected]

The ace 44 customer support team is available 7 days a week, 24 hours a day. To learn more about our platform, services, and policies, read our About Us page.